Refund policy

RETURNS

We expect that you love your LatAm Optical LLC Outfit! But if for any reason you want to return or exchange your purchase, simply mail off your return within 15 days of receiving your item and we will be happy to offer you a store credit. Exchanges can also be made.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We don’t do refunds, we offer you an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.

Refunds (if applicable)

All LatAm Optical LLC Outfits must be returned unworn, unwashed, with original tags, stickers. Any damaged items that have signs of wear or do not conform with LatAm Optical LLC return policy will be declined and the item will be shipped back at the customer’s expense.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange or store credit will be processed within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received an exchange or store credit yet, please contact us at info@latamoptical.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@latamoptical.com and send your item to: 2585 NW 74th Ave Miami, Florida 33122, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 2585 NW 74th Ave Miami, Florida 33122, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.